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FAQ - Frequently Asked Questions

Registration and Account

How do I register and access e-commerce?

To register, simply fill out the form in the b2b login section and click in the 'Don't have an account?' section. Sign in'.

You will have to enter all the data requested. Once you have filled in all the data, you will need to confirm that you have read the Privacy Policy by clicking on the box and then ticking the 'I am not a robot' request. Once you have completed this step you can click 'Register'.

Once the registration phase is completed, our team will check the registration in our system and enable your account to be able to login with the credentials you created during the registration phase.

You will be contacted by email when your account is validated when accessing our e-commerce site.

Orders

What is the minimum purchase order?

Both in the showroom and on our e-commerce, the minimum order is exclusive only for the first purchase.

First order: €300.00 / 1 pc per chosen item. Restocks and subsequent orders have no minimum order.

Shipping

What are the shipping methods?
Shipping methods are via Bartolini, TNT and customer courier.

Payment

What payment methods are accepted?
The accepted payment methods are bank transfer, PayPal and courier cash.

Purchases

How can I buy?
To buy on our e-commerce you must register on our website www.cherryblue.it

You can follow the registration and login steps in the 'How do I register and access the e-commerce?' section.

You can also purchase via WhatsApp by contacting these numbers:
+39 327 4777033
+39 320 9732567
+39 345 7821080

You can also buy physically in our showroom.

Assistance

How can I receive assistance?
Online order assistance
For assistance with online orders, shipments and payments, you can contact the commercial department by telephone at +39 345 7821080

E-commerce access assistance
For assistance relating to your e-commerce account you can contact by email, specifying the problem, at this address marketing@cherryblue.it

General informations
For general information you can directly contact the numbers +39 0574 847408 / +39 345 7821080
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Cherry Blue appeals to a wide target
group with totally original looks.Always
on the lookout for new trends
it offers a contemporary and sophisticated style.
 

Headquarter Prato

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